TwinWise Privacy Statement

Last Updated: Jul 1, 2025

Scope of this Privacy Statement and our role

At TwinWise (and Synaptic Spike GenAI, LLC, our parent company and family of companies, collectively “TwinWise” or “we”), we believe that everyone has a right to privacy. We’re providing this Privacy Statement (“Privacy Statement”) to explain how we collect, use, share, or otherwise process information that we collect through our website. Please note that our services, including pilot programs, may have distinct privacy terms, which are different from this Privacy Statement. This Privacy Statement governs, as applicable, our websites, mobile applications, social media pages, marketing activities, and other activities described in this Privacy Statement, or when other businesses provide us your personal information. 

This Privacy Statement describes our privacy practices when we process personal information for the purposes of providing the benefits of our website, including to collect information about those interested in participating in our pilot programs; and

Personal information as necessary to manage, run, improve, and develop our business and personalize your experience while interacting with the TwinWise website, including to evaluate your candidacy to participate in our pilot program.  Depending on your settings, this may include showing you personalized ads or marketing materials.

We determine the purposes and means of the processing of your personal information as described in this Privacy Statement, and therefore acts as a ‘data controller’ (or equivalent/similar terms under applicable data privacy laws) of such information. We may share your personal information within the Synaptic Spike GenAI, LLC family of companies  and conduct processing activities as controllers or joint controllers for the purposes set out in this Privacy Statement.

In certain circumstances, there may be more than one data controller processing your personal information. For example, your employer may also act as a data controller. In these situations, we act as an independent data controller over our processing activities. This means we determine how your personal information will be processed independently from the other data controllers. The other data controllers have their own obligations under applicable data privacy laws. TwinWise is not responsible for other data controllers’ processing activities, and you should contact them directly for questions about how they process your personal information and about how to exercise your privacy rights in relation to such processing.

If you have any questions about how TwinWise processes your personal information, please see ‘How to Contact Us’ below.

Personal information we collect

The personal information that we collect or otherwise receive about you depends on the context of your interactions with TwinWise, and the choices you make, including your privacy settings in your browser and devices. 

Information you provide to us

You may provide us with your information as follows:

Contact data and account profile data. We collect information when you register with our site, sign up for a waitlist or pilot program, create an account, activate a subscription, interact with our social media pages, register for a newsletter/communications, and/or upload information to the TwinWise site. Personal information may include your name, previous name(s) and/or nicknames, title and honorifics, professional title and company name, education details, details of your resume and professional experience, billing and mailing addresses, phone number and email address, profile photo, billing information (your payment information), purchase history, demographic information, preferences, subscription data, and your username and account credentials.

Identity verification information. We may collect information to verify your identity, including your name, date of birth, social security number, social insurance number, driver’s license number, passport number, government-issued identification details, and similar information to verify your identity.

Communications, feedback and survey data, and related data. We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, attend our events, participate in product research or training, or otherwise interact or communicate with us. This information may include:  text conversations (including with AI support assistants on our site), call recordings and call monitoring records, chat and text records, voicemails, photographs, and video images.

Marketing data. You may provide us with your contact information and preferences for receiving marketing communications.

Social and community content. We receive content you post on our social media pages and our community pages.

Interactions with chatbots. We may receive information from you through your use of chatbots, digital assistants, or other interactive bots across the TwinWise website.

Device and contact data. If you grant permission in your device settings, certain features may have access to your device and contacts.

Supplemental information and identity verification providers. We may work with certain third parties to help us verify your identity, the specifics of your business, and/or supplement the personal information you have provided and ensure the accuracy of your personal information. For example, we use third-party providers to validate your contact information (e.g., name, mailing address, email address, phone number) or to provide additional details about your business. These providers may include, for example, your financial institution, telecommunications provider, or email provider.

Risk management, cybersecurity & anti-fraud providers. We may receive personal information from third parties that help us assess risks associated with our website, including to help combat fraud and illegal activity and to help protect your personal information.

Joint offering partners. We may offer co-branded services or experiences or engage in joint-marketing activities with others, including through our conferences or live events.

Public information. We collect individual and household demographic information and preference information from publicly available sources, such as open government databases, social media platforms, and others.

Automatic data collection

We and our service providers may automatically log personal information about you, your computer or mobile device, and your interaction over time with the Services, such as:

Device information. We may collect information about your device(s) such as IP addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you as part of our sign in and security features.

Usage information. We may collect information about your use of our website, such as the pages you viewed, the features you used or interacted with, your browser type, and details about any links or communications with which you interacted.

Location information. Certain features on our website may collect your precise location information, device motion information, or both, if you grant us permission to do so through your device settings.

Communication interaction data. We may collect information from email providers, communication providers and social networks, such as your interactions with our email, text or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

Online behavioral data. We may automatically collect certain personal information about your use and interactions with our website, social media websites, and marketing campaigns that we organize, including device information (such as your IP address and unique device IDs), page view information and search results, links, and if you are a customer contact, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam.

Cookies and similar technologies

TwinWise and our service providers may use commonly used tools such as cookies, web beacons, pixels, local shared objects and similar technologies (collectively “cookies”) to collect information about you (“Cookie Information”) so we can provide the experiences you request, recognize your visit, track your interactions, and improve your and other customers’ experiences. 

You have control over some of the information we collect from Cookies and how we use it. Please see Your Personal Information Rights and Choices section for more information. 

How we use personal information

We may use your personal information in a number of ways or as otherwise described at the time of collection:

Service delivery and operations. We may use your personal information to:

  • Provide you with the TwinWise website, create your account and manage our relationship with you; 
  • Register you for a pilot program or waitlist;
  • Run and manage our business, including resolving billing disputes
  • Evaluate your eligibility for marketing offers
  • Communicate with you
  • Understand your needs and interests, and personalize your experience with our site and our communications.
  • Provide you with support and resolve disputes;
  • Authenticate your identity;
  • Manage event registrations and attendance, including sending related communications to you

Research and development. We may use your personal information to:

  • Improve and develop our products and sites by analyzing how they are used and interacted with, as well as by assessing the use of and interactions with our site, including by conducting data analytics to develop insights about you, your needs, and your preferences, so we can make more informed predictions, recommendations, and products for our customers.
  • Combine and anonymize information about your interactions with TwinWise to create aggregate, anonymized statistics for use in research and for marketing, promoting, improving, and developing our site, products and services.

Marketing and advertising. We and our service providers may collect and use your personal information for marketing and advertising purposes to:

  • Market services, products and experiences, including to deliver gifts and promotional materials, product recommendations, source program participants and other non-transactional communications via email, post, telephone, SMS or push notifications, in accordance with your marketing preferences.
  • Personalize your experience and tailor recommendations, advertising, and offers presented to you, including through the development of insights about you and your needs based on your interactions with our site. These advertisements may be displayed to you on TwinWise’s digital properties, including our websites and mobile apps, media platforms, connected devices, or other third-party platforms and channels.

Compliance and protection. We may use your personal information to:

  • Protect against misuse or abuse of our site and ensure compliance with our Terms of Service, including in relation to content our customers send or display.
  • Comply with legal and regulatory requirements.
  • Protect the rights, property, safety or security of our website, products/services, our customers, employees or others and prevent fraudulent or illegal activity
  • Exercise our rights in the course of judicial, administrative, or arbitration proceedings
  • Enforce, remedy, or apply our Terms of Service or other agreements
  • With your consent. In some cases, we may specifically ask for your consent to use your personal information, such as when required by law. 

We may process your personal information for other purposes that are compatible with the above purposes where permitted by applicable law.

Artificial Intelligence (AI) and Automated processing

When you use or interact with features on our site, like chatbots, digital assistants, or other digital conversational experiences powered by artificial intelligence, we may process your personal information using automated and manual (human) methods. For example, when we use automated processing on your personal information to provide a more personalized and enhanced experience. Certain laws may provide you with the right to object to the automated processing of your personal information. Please review these rights in the “Region and state-specific terms” section below.

How we share your personal information

When you interact with our services.We may share your personal information in the following circumstances:

  • For certain website features. We may use third party API services, such as YouTube and Twilio, for certain product features. If you choose to use those features, you acknowledge and agree that you are also bound by the third party’s privacy policy. You may manage your YouTube API data by visiting Google’s security settings page here. You may make choices about your Twilio API data by visiting Twilio’s privacy notice here.
  • When you connect with social media accounts. Some of our features enable you to connect to a social media account or share information on social media platforms, like Facebook and Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the social media provider’s privacy policies (not this Privacy Statement). You should take care only to share information on social media that you are comfortable sharing.
  • For joint features, sales, promotions and events. With your consent we may share your personal information with third parties who are jointly providing features, sales initiatives, promotions or events with us.
  • When you publicly post the information. We may provide opportunities for you to publicly post reviews, questions, comments, suggestions, or other content that may include personal information, such as your name or username. Anything you share in a public forum is public, and you should think carefully before you decide to share.

Other circumstances.

We also share your personal information with third parties in the following circumstances:

  • For research. With appropriate controls, we may share information with third parties, such as academic institutions, government and non-profit organizations, for research purposes or to publish academic or policy-related materials. We only share information in a way that does not identify any individuals.
  • With service providers or agents. We share personal information with our service providers or agents who provide services on our behalf for the purposes described in this Privacy Statement. Service providers or agents are required to implement reasonable privacy and information protection controls to maintain the privacy and security of information provided to them consistent with the privacy practices outlined in this Privacy Statement. Service providers or agents may include companies that assist us with our advertising, marketing, and sales efforts, help us with our technology offerings (such as a hosting, security or anti-fraud providers) and help us run our business and websites. Service providers or agents also include AI providers, including generative AI providers.
  • For mergers and acquisitions. If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your personal information with that company and its advisors before and after the transaction date.
  • With our affiliates and subsidiaries. We may share your personal information with our affiliates and subsidiaries for everyday business purposes as described in this Statement, including for marketing purposes, for improving and developing our offerings, and for personalizing your experience on our websites. 
  • For advertising and analytics. We may use advertising networks and other providers to display advertising on our website or on other sites. We may share personal information with advertising networks and other providers to tailor advertising and offers presented to you based on your interactions with our sites, products, services, and offerings. Our advertising partners may place cookies on unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests and determine the effectiveness of such advertisements. See also the “Region and state-specific terms” section below for additional information.We do not respond to “Do Not Track” signals because there is no formal “Do Not Track” standard.
  • For legal reasons. We may share your personal information with third parties for legal reasons without your consent, and as permitted by law, including:
    • When we reasonably believe disclosure is required in order to comply with a subpoena, court order, or other applicable law, regulation or legal process;
    • To protect the rights, property, or safety of TwinWise, Synaptic Spike GenAI, LLC, our sites, products, services, our customers or others;
    • To protect or defend against attacks;
    • To enforce, remedy, or apply our Terms of Service or other agreements;
    • To prevent fraud, cybersecurity attacks or illegal activity;
    • For debt collection; and
    • With regulatory agencies, as necessary to help detect and combat fraud and/or protect our customers, users and/or our sites, products and services, or in required institutional risk control programs.

Your personal information rights and choices

Your choices

At TwinWise, we believe that you have choices about information that pertains to you or your business.

We provide customers with options to manage the privacy of their personal information:

  • Correct your personal information. You can edit and correct certain personal information at any time by changing it directly in our products and services or by contacting us directly at info@twinwise.io.
  • Access your personal information. You may request a copy of the information we have about you by contacting us directly at info@twinwise.io.
  • Delete your personal information. You may ask us to delete your personal information by contacting us directly at info@twinwise.io.
  • Cookies and other tracking technologies. You may be able to opt-out of interest based advertising by visiting the NAI Opt-Out Page or the Choices Opt-Out Page (or the Digital Advertising Alliance of Canada Opt-Out Page, if you are based in Canada). If you reside in California, Connecticut, Colorado, Montana, Oregon, Texas, Utah or Virginia, please refer to the relevant sections below under Region and state-specific terms for more information about opting out of tracking for targeted advertising purposes,or opting-out of sales and/or sharing.
  • Manage marketing communications from us. To update your marketing communication preferences, you can unsubscribe at any time by following the unsubscribe link in the email or by contacting us at info@twinwise.io. You may also unsubscribe using the link found at the bottom of all marketing and promotional emails. If you receive marketing text messages from us through our SMS shortcode program, you may opt out of receiving further marketing text messages from us by replying STOP to the message.

Your Rights

Depending on where you live, you may also have certain state-specific rights with respect to your personal information. Please see the Region and state-specific terms section for your country, below.

Verification

To help protect privacy and the security of your personal information, you may be asked to provide additional information to verify your identity and/or ownership rights before we can fulfill your data rights request. If we cannot verify your identity or your ownership rights to the data, we may not be able to service your request until you provide proper documentation.

Data retention

Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to comply with our data retention requirements and provide you with services and the benefits of our website and successfully run our business. Even if you submit a deletion request, we may be required to maintain your personal information for as long as necessary to:

  • comply with our legal or regulatory compliance needs (e.g., maintaining records of transactions you have made with us);
  • to exercise, establish or defend legal claims; and/or
  • to protect against fraudulent or abusive activity on our service.

This means we may keep different information for different periods. If your account is canceled because you haven’t used it for a long time, we may delete this information immediately.

There may be occasions where we are unable to fully delete, anonymize, or de-identify your personal information due to technical, legal, regulatory compliance, or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.

Security of your personal information

We use reasonable physical, technical and organizational safeguards that are designed to protect your personal information. However, despite these controls, we cannot completely ensure or warrant the security of your personal information. 

Changes to our Privacy Statements

From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information that we have previously collected, we will notify you by posting a notice on our website, or via a community or blog post; by sending you a notification; or by other means consistent with applicable law.

You can see when this Privacy Statement was last updated by checking the “last updated” date at the top of this Privacy Statement. Please review this Privacy Statement periodically to stay informed about how we protect your privacy.

Children

Our services are not intended for nor directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us.

How to contact us

If you have questions or comments about this Privacy Statement or our practices, please contact us at: 

TwinWise Support
℅ TwinWise Legal Team
2108 N ST STE N
Sacramento, CA 95816, USA
info@twinwise.io 

Region and state-specific terms

Additional terms may apply to you based upon the country you reside in or the products you use. Please click the region or state that applies to you to learn more about additional terms and rights that may apply to you.

Your California privacy rights. As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

Access. You may request that we provide the following information about how we have collected and used your Personal Information during the past 12 months:

  • the categories of Personal Information we have collected about you,
  • the sources from which that information was collected,
  • the business or commercial purpose for collecting, selling, and/or sharing your Personal Information,
  • the categories of personal information we shared or sold about you,
  • the categories of third parties to whom we shared or sold personal information about you,
  • the categories of personal information we disclosed for a business purpose, and
  • the categories of third parties to whom we disclosed personal information about you for a business purpose.

Request a copy of your Personal Information. You may request a copy of the Personal Information by contacting us at info@twinwise.io.

Correction. You can edit and correct your personal information at any time by changing it directly on our website or by contacting us at info@twinwise.io.

Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us.  To request a deletion of your personal information contact us at info@twinwise.io.

Opt-out of Sales and/or Sharing. Like many companies, we use services that help deliver interest-based ads to you as described above. The California Consumer Privacy Act (“CCPA”) may classify our use of some of these services as “sharing” your Personal Information with the advertising partners that provide the services. You can opt-out of the “sharing” of your personal information by visiting the “Your California Privacy Rights” link in the footer of our website.

TwinWise does not sell personal information under the CCPA, and therefore does not offer a “Your California Privacy Rights” link on its website. We do not knowingly sell or share the personal information of individuals under 16 years of age.

Limit processing of sensitive personal information.  TwinWise’s website does not collect personal information that are considered sensitive personal information under the CCPA.

California Shine the Light. Customers who are California residents may request certain information concerning the categories of personal information (if any) we disclose to third parties or affiliates for their direct marketing purposes. If you would like more information, please submit a written request to us using the contact information provided below.

Non-discrimination. You have the right to be free from discrimination or retaliation related to your exercise of any of your California privacy rights.

Verification. In order to protect your personal information from unauthorized access or deletion, we may require you to verify your credentials before you can submit a rights request. If you do not have an account with us, or if we suspect your account has been accessed without your authorization, we may ask you to provide additional personal information for verification. If we are subsequently unable to confirm your identity, we may refuse your rights request.

Authorized agents. You may use an authorized agent to submit a rights request. If you do so, the authorized agent must present signed written authorization to act on your behalf, and you will also be required to independently verify your own identity directly with us and confirm with us that you provided the authorized agent permission to submit the rights request. This verification process is not necessary if your authorized agent provides documentation showing that the authorized agent has power of attorney to act on your behalf under Cal. Prob. Code §§ 4121 to 4130. We may deny a request from an agent that does not submit adequate proof that they have been authorized by you to act on your behalf.

Transparency matters.   You can learn more about the requests we process by requesting to see a transparency report. Please contact us using the details below. 

Colorado, Connecticut, Montana, Oregon, Texas, Utah, Virginia Residents

Scope. This section applies only to the residents of Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia. It describes how we collect, use, and share Personal Data of state residents described in this subsection in our capacity as a business or controller under the corresponding state privacy laws, including Colorado Privacy Rights Act, Connecticut Data Privacy Act, Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Texas Data Privacy and Security Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act (collectively, “Applicable State Privacy Laws”), and your rights with respect to that Personal Data. For purposes of this section, the term “Personal Data” has the meaning given in the Applicable State Privacy Laws but does not include information or entities exempted from the scope of the Applicable State Privacy Laws. Please note that we may claim legal exemptions for certain types of personal information and certain Synaptic Spike GenAI/TwinWise companies from all or certain parts of the Applicable State Privacy Laws.

Personal Information that we collect, use, and disclose. This privacy statement summarizes the Personal Information we collect and describes our practices currently and during the 12 months preceding the effective date of this Privacy Statement. Information you voluntarily provide to us, such as in free-form webforms or via a chatbot, may contain other categories of personal information not described in this chart.

Your privacy rights. As a resident of Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia, you may have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

Access. You may request a copy of the Personal Information by contacting us using the details below.  

Correction. You can edit and correct your personal information at any time by changing it directly on our website or by contacting us using the contact details, below.

Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information by contacting us at the details, below. 

Opt-out of tracking for targeted advertising purposes. You can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Manage Cookies” or “Privacy Settings” link in the footer of our website. TwinWise do not otherwise “sell” your Personal Information to third parties for monetary consideration.

Opt-out of profiling.  TwinWise does use Personal Information collected on our website to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, in a manner that produces legal or similarly significant effects, and accordingly, we do not offer opt-outs for profiling. 

Sensitive Personal Data. Some of the personal information that we may collect may be considered sensitive personal information under certain state privacy laws. We will not process your sensitive personal data without your consent.

Non-discrimination. You have the right to be free from discrimination related to your exercise of any of your privacy rights.

Appeal. If we decline to take action on any request that you submit in connection with the rights described above, you may ask that we reconsider our response by submitting a written request to us using the contact information provided below. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact your state attorney general’s office to submit a complaint.

Authentication. In order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your credentials before you can submit a rights request. To do so, we may ask you to provide additional personal information for verification. If we are subsequently unable to confirm your identity, we may refuse your rights request.

Transparency matters.   You can learn more about the requests we process by requesting to see a transparency report. Please contact us using the details below. 

United States contact information:

Synaptic Spike GenAI, LLC
℅ TwinWise Legal Team
2108 N ST STE N
Sacramento, CA 95816, USA
info@twinwise.io